Bob

First let me begin with telling you how much I appreciate your professionalism in all of your dealings with me. At this point, there is no question that I would call upon you to continue to support any needs that I have on the properties that I manage during the winter months.
Again, you should be commended for impressing upon your employees the importance of professional behavior.   At every step in the process, he has kept me informed and even when he knew that I was out of town that did not stop him from letting me know what was going on.